FAQs
SoCal Nation – Legal / FAQ
Below are quick answers to common questions about orders, shipping, returns, payments, and account issues.
For full details, see our Terms & Conditions, Shipping Policy, Refund Policy, and Privacy Policy.
Orders
How long does it take to process my order?
We process orders Monday–Friday. Most orders ship within 1–3 business days.
Can I change or cancel my order?
Once an order is placed, we may not be able to change or cancel it.
Email support@socalnation.com right away and we’ll help if possible.
Can I order for resale?
No. Orders are for personal use only.
We may limit or cancel orders that look like resale, bulk purchasing, or distribution.
Why was my order cancelled?
Orders may be cancelled for:
- payment issues
- suspected fraud
- pricing or product errors
- unavailable inventory
- limits on quantities per address or per customer
You’ll receive an email if this happens.
Shipping
How much is shipping?
Shipping is calculated at checkout based on size, weight, and destination.
When will my order arrive?
Delivery times depend on the carrier and your location.
The estimate at checkout is provided by the carrier, not guaranteed.
My package shows “delivered” but I can’t find it.
Contact us within 2–3 business days of the delivery scan.
We’ll check the details and open a carrier claim if needed.
Claims made after 5 days fall outside the carrier window.
What if I entered the wrong address?
We ship to the exact address entered at checkout.
If the address was incorrect or incomplete, replacement costs are your responsibility.
Address issues do not change the return process. Returns must be shipped only to the return address we provide after approval.
Returns & Refunds
What is your return policy?
You can return eligible stock items within 30 days of delivery.
Items must be unused, unworn, in original packaging, and include all tags.
How do I start a return?
Email support@socalnation.com to request authorization.
Do not return items without approval.
Once your return is approved, we will provide the correct return shipping address. The return address is not posted publicly and will vary based on the item and fulfillment location.
Where do I send my return?
Only ship your return to the address provided during the approval process.
Returns sent to any unapproved address (including our business or mailing address) will not be processed.
Who pays for return shipping?
The customer pays return shipping.
Original shipping charges are not refunded.
When will I receive my refund?
Once we receive and inspect your return, refunds typically post to your bank within 10 business days.
What items are not returnable?
- sale/clearance items
- gift cards
My order arrived damaged or incorrect - what do I do?
Email us within 2–3 business days of delivery with photos.
We’ll review and provide next steps.
Payments
What payment methods do you accept?
We accept major credit cards and other payment options shown at checkout.
Is my payment information secure?
Yes. Payments are processed by Shopify’s PCI-compliant providers.
We do not store your full credit card details.
Account & Privacy
Do I need an account to order?
No. You can checkout as a guest.
Creating an account lets you track orders and save your information.
What personal information do you collect?
We collect the information needed to process orders and improve the site.
For details, see our Privacy Policy.
How do I unsubscribe from emails?
Click “unsubscribe” at the bottom of any marketing email.
General
How do I contact customer support?
Email us anytime at support@socalnation.com.
Where can I read the full legal policies?
You can find them here:
- Terms & Conditions
- Privacy Policy
- Refund Policy
- Shipping Policy